- 01-Feb-2017 to 31-Mar-2017 (CST)
- Customer Service Troubleshooting
- Maryland Heights, MO, USA
- Full Time
Hydromat offers one of the best benefit packages in the industry, including profit sharing, bonuses, health insurance, EAP and immediate 401(k) participation. We are proud to be an EOE/M/F/Vet/Disabled employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
When you work for a world leader that recognizes and rewards your best efforts, you can expect the best for your career. Explore the exceptional opportunities now available at Hydromat, Inc., the leader in precision transfer machine technology. We provide a state-of-the-art environment where challenge and growth go hand-in-hand.
As a Hydromat / ICON Technologies CNC-Field Service Technician your primary role is to demonstrate, install, maintain, troubleshoot and repair our CNC machines and equipment from our product portfolio. This position requires regular and consistent travel to customer plants, domestic and foreign to perform the following duties: Troubleshooting and repairing electrical, electronic, and mechanical systems on our machine tools, Diagnose complex technical problems and perform on site repairs, Troubleshoot and repair hydraulic and pneumatic systems, Diagnose spindle drives, servo drives, servo AC and DC motors and HMI's, Diagnose and resolve PLC, CNC (FANUC) and part program software performance issues, Provide communication link between customer and Hydromat / ICON support team, Create and develop procedural documentation and conduct customer training for equipment operation and maintenance.
Must have in-depth electro-mechanical skills (mechatronics), Extensive knowledge of advanced machine tool technologies, Good knowledge of cutting tool technology and part production processes, Strong troubleshooting skills and ability to read and analyze technical information from schematics, manuals and technical drawings, Excellent communication and customer relation skills, Rational decision making and problem solving skills, Detail oriented with high degree of accuracy.
Must be self-motivated, project driven, a team player, and able to work independently with minimal supervision. Hydromat provides excellent customer service and will not accept anything less for our customers. If your posture regarding customer service is exceptional service is always required, we encourage you to apply.